1. Information We Collect

Personal Information

When you use Meal Mile, we may collect the following personal information:

• Name, email address, and phone number
• Payment information (processed securely through third-party providers)
• Delivery addresses and location data
• Dietary preferences and food allergies
• Order history and preferences

Location Information

To provide our route-based food ordering service, we collect:

• Current location when using the app
• Route information and travel plans
• GPS coordinates for accurate timing and delivery
• Location history to improve service recommendations

Usage Information

We automatically collect information about how you use our service:

• App usage patterns and features accessed
• Device information (type, operating system, unique identifiers)
• Log data (IP address, browser type, access times)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Process orders, coordinate with restaurants, and provide route-based recommendations
• Communication: Send order confirmations, updates, and customer support responses
• Personalization: Customize your experience based on preferences and order history
• Improvement: Analyze usage patterns to enhance our app and services
• Safety: Ensure secure transactions and prevent fraudulent activities
• Marketing: Send promotional offers and updates (with your consent)
• Legal Compliance: Meet legal obligations and protect our rights

3. Information Sharing

We may share your information in the following circumstances:

Restaurant Partners

We share necessary order information with restaurant partners to fulfill your orders, including:

• Order details and special instructions
• Pickup timing and location information
• Contact information for order coordination

Service Providers

We work with third-party service providers who help us operate our business:

• Payment processors for secure transactions
• Cloud hosting and data storage providers
• Analytics and marketing platforms
• Customer support and communication tools

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data transmission is encrypted using industry-standard protocols
• Secure Storage: Personal information is stored on secure servers with restricted access
• Payment Security: We use PCI-compliant payment processors and never store full payment card details
• Access Controls: Employee access to personal information is limited and monitored
• Regular Audits: We conduct regular security assessments and updates

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Location Services: Disable location tracking through your device settings

To exercise these rights, please contact us at privacy@mealmile.com. We will respond to your request within 30 days.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic app functionality and security
• Performance Cookies: Help us understand how you use our app to improve performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage cookie preferences through your browser settings or our cookie preference center in the app.

7. Children's Privacy

Meal Mile is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Account information: Until account deletion or 3 years of inactivity
• Order history: 7 years for tax and legal compliance
• Location data: 2 years or until you opt out
• Marketing data: Until you unsubscribe or 2 years of inactivity

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website and app
• Sending an email notification to registered users
• Displaying a prominent notice in the app

Your continued use of Meal Mile after the effective date of changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns promptly and transparently.